Shipping & Returns Policy
Shipping & Delivery
WHERE WE SHIP FROM
All orders are shipped out of our centrally located distribution center in Phoenix, Arizona. USA.
SHIPPING INFORMATION
Shipping times vary from 2-5 business days depending on your location and your selected shipping method.
Orders cannot be changed or canceled after they have been placed. Before submitting your order, please confirm that your items, shipping address, and payment information are correct.
DUTIES
All applicable custom fees, taxes and duties are the sole responsibility of the customer on any International and Canadian orders. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.
Please note, in rare occasions, custom agents may delay delivery of some packages. Payment is required to release your order from customs upon arrival. Customs charges can be paid by credit card or COD (cash on delivery). In case that the customs charges are not paid the order will be returned back to AromaTech.
RETURN & EXCHANGES
If a scent isn't quite your match, or your diffuser isn't working out, you have 30 days from delivery to request an exchange or return.
HOW TO REQUEST AN EXCHANGE OR RETURN
Visit the AromaTech® Returns Center to start your request. Please don't send back diffusers or oil before submitting your request and filling out your information — it needs to be authorized first.
PRODUCT ELIGIBILITY
To be eligible for a return or exchange, items must meet the following:
- Return window: Requests must be submitted within 30 days of the delivery date. Requests outside this window are not eligible.
- Product usage: Items must be returned in new or gently used condition, reflecting normal trial use. Products showing excessive use are not eligible for return.
- Bundled products: Bundle items or sets must be returned in full. Partial returns are not accepted.
- Final sale, Free Gift and Limited Edition items: Not eligible for return or exchange.
- Shipping Charges: Not eligible for refund.
- Samples and gift cards: Not eligible for return, exchange, or refund.
- Extended Warranty: Refundable only if the diffuser it covers is returned within the 30-day window. Outside of that window, the extended warranty is non-refundable.
- Policy abuse: AromaTech reserves the right, at its sole discretion, to refuse returns or exchanges where there's evidence of abuse of this policy.
EXTENDED HOLIDAY RETURN POLICY
Shopping for the holidays? We've got you covered. Any purchase made after November 24th is eligible for return until January 4th, or within 30 days of delivery — whichever is longer.