Shipping & Returns

SHIPPING INFORMATION

Free Ground Shipping on orders over $75 within USA. Please note that orders take approximately 1-3 business days to process and approximately 1-14 business days to ship. Depending on your location shipping times may increase.

RETURN POLICY

We continuously strive to provide the best commercial and home scenting solutions, home fragrances, and essential oils available in the world. In order to provide you with high quality products at reasonable costs we ask for no returns after 15 days of purchase.

Unfortunately, we do not except returns of opened oils or damaged fragrance diffusers from regular wear and tear. Due to the intricacy of the essential oil blends and for the benefit of all our customers, once the essential oil bottle has been open and used we can't accept it back.

If your are not satisfied with your home diffuser, please return your scent machine in the original packaging, all we ask is that you take care of shipping costs when returning the product. A $25 restocking fee applies on all returns.

Sale items are not eligible for returns.

REFUNDS POLICY

All refunds are processed within 5-10 business days after your shipment has been received. If you receive a product that was damaged in transit please contact us at help@aromatechsystems.com and we will replace the item as quickly as possible.

DUTIES

All applicable custom fees, taxes and duties are the sole responsibility of the customer on any International and Canadian orders. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.  Please note, in rare occasions, custom agents may delay delivery of some packages. Payment is required to release your order from customs upon arrival. Customs charges can be paid by credit card or COD (cash on delivery). In case that the customs charges are not paid the order will be returned back to AromaTech™.