FREQUENTLY ASKED QUESTIONS

General Questions

Where is AromaTech's Head Office?

Our Head office is located in beautiful Vancouver, Canada. Our warehouse is located in Phoenix, Arizona.

Where do we ship from?

All orders are shipped out of our centrally located distribution center in Phoenix, Arizona. USA. We offer FREE FEDEX GROUND SHIPPING to all locations in United States.

What is EnRoute for?

We offer an optional shipping insurance starting at $2.95 that effortlessly resolves any shipment issues. Lost, damaged, or stolen items are easily taken care of by contacting our Customer Service team. You can select Enroute Shipping Insurance prior to checkout.

Where do you ship?

We ship worldwide, offering the best and most efficient shipping rates.

Do you offer financing?

Yes we offer pay-by-instalments with both Shop Pay and Sezzle, allowing you to finance your purchase into month by month payments. Apply and select one of these options at checkout to see if you qualify.

What is your return and exchange policy?

We offer a 30-day return policy. You can read our complete returns policy here. Please contact us at help@aromatechscent.com for assistance with your return.

Do you have a rewards or loyalty program?

Yes, we have the AromaTech Preferred Rewards Program where you can earn Aroma Points. Simply create an account and you will earn 500 bonus points.

Do you offer Gift Cards to purchase?

Yes, gift cards are available for purchase: click here to select your desired amount.

Do you offer wholesale?

Please contact us at sales@aromatechscent.com

Do you have an affiliate program?

Yes, we do have an affiliate program. You can learn more by reaching out to us here.

Do you offer price adjustments?

We do not currently offer price adjustments.

Where can I find your Terms and Conditions?

You can read our complete Terms and Conditions here. 

Fragrances, Aroma & Essential OIls, and Room Sprays

Where are your oils made?

Our aroma and essential oils are made in our fragrance house located in New York, USA.

Can I use your oils in ultrasonic water diffusers?

Yes you can. However, we recommend trying our diffusers as they transform pure aroma oil into air without water or heat, preserving all the natural benefits.

What ingredients do you use?

Our Aroma Oils are free from parabens, sulfates, glycols, petrochemicals, synthetic colors, and other additives, and we’re compliant with all industry inhalation and diffusion rates to ensure your comfort and safety when diffusing at home.

What benefits do your aroma oils have?

Our fragrances are fantastic for enhancing environments and ambiance with our Mood Technology. Whether you’re seeking uplifting and invigorating or soothing and serene, our highly curated selection of essential oil and aroma oil blends ensure there’s a fragrance to suit your every mood. 

Are they safe for pets?

Yes all of our fragrances are created in a labratory setting where all the harmful ingredients are removed, making it safe dogs, cats, and all animals.

Are your fragrances certified?

All of AromaTech's aroma and essential oil blends are regulated by IFRA, The International Fragrance Association.

Do you offer samples?

Absolutely! We offer samples here or please contact us at sales@aromatechscent.com.

Do you have a subscription service?

Yes, you can subscribe and save 15% on your selection of fragrances, choose your delivery frequency, and modify/cancel at any time. See this option prior to adding the aroma oil to your shopping cart.

Scent Diffusers

What is a nebulizing diffuser?

Each of our fragrance nebulizers uses patented cold-air diffusion technology to release nanoparticles into the air that leave behind no residue. Rather than diluting with water and heat, AromaTech’s scent diffusers use a combination of 100% essential oils and filtered air from your space. This technology preserves the integrity of our Aroma Oils to deliver pristine, evenly distributed fragrance without using heat or diluting the oils in water or alcohol.

What are the benefits of your diffusers compared to an ultrasonic water diffuser?

The safest and cleanest way to diffuse your aroma oils

Preservation of maximum essential oil therapeutic properties 

Longer lasting and consistent aromas

Uses less oil than traditional diffusers 

Are your diffusers compatible with my phone?

Yes, our AroMini, AroMini BT, and AT-600 scent diffusers are compatible with iOS and Android devices, allowing you to control the schedule and intensity level of your diffuser via bluetooth.

Where can I find my diffuser manual?

The diffuser manuals are available on the diffusers' product pages, under "Let's Set it Up." Simply select your diffuser from the collection page, scroll to "Let's Set it Up" and download the manual. 

What can I use to clean my diffuser?

Please use our Diffuser Cleaner and diffuse it for two minutes. Use it also to rinse out your diffuser bottle.

Does my diffuser come with warranty?

All of our diffusers include a one year manufacturer warranty.

What does AromaTech Care cover?

AromaTech Care is our optional extended warranty program that covers all mechanical and electrical failures once the manufactuer warranty expires. Each diffuser includes the option to purchase one, two, or three years of AromaTech Care.